Privacy Policy

1. Introduction

Jiluzow ("we", "us", "our") operates the Jiluzow auto service platform. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with applicable privacy laws.

2. Data We Collect

We collect the following information:

• Contact Information: Name, phone, email, address
• Vehicle Data: Make, model, year, registration number
• Service Records: Diagnostic results, repair history, invoices
• Technical Data: IP address, browser type, device information
• Payment Information: Card details (processed by secure payment providers)

3. How We Use Your Data

Your data is used to:

• Provide and improve auto diagnostic and repair services
• Process payments and send service confirmations
• Communicate service updates and offers
• Comply with legal and regulatory requirements
• Prevent fraud and enhance security

4. Data Sharing

We do not sell your data. We share information only with:

• Trusted service partners (payment processors, logistics)
• Legal authorities when required by law
• With your explicit consent

5. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. You may request deletion at any time, subject to legal requirements.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability

7. Security

We implement industry-standard encryption and security measures to protect your data. However, no system is completely secure. We encourage you to use strong passwords and report suspicious activity.

8. Contact Us

For privacy concerns or data requests, contact us at:

Email: contact@jiluzow.help
Address: 119 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia

9. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated effective date.